Purchase, Payment Shipping Information and Product Return

    We reserve the right to update product information, change prices and adjust shipping and handling fees at any time without notice. Furthermore, we reserve the right to change, limit, refuse, or cancel any order you place with us in our sole discretion. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was placed.

    Purchase Orders can be sent through Fax, Telephone or online (either by credit card or Purchase Order) in US and Canada.

    For International orders (excluding Canada): we have major distributors in most of regions and countries. If you cannot find your regional distributor, please order directly from us by using credit card, check or wire payment when placing a direct order online. Purchase orders (PO) without prepaying or credit card are not accepted due to the delay of payment. The shipping fee to most North American and European countries is between $98-195 for paraffin tissue slides or arrays by FedEx International shipping in less than 2 lbs. You will be responsible for paying duties, taxes and other import fees. If you have a VAT exemption certificate, we can include it with the commercial invoice given to Customs.

    Payment term: Net 30 days (Net30) for US and Canadian purchase orders and prepay for international orders (Pro forma invoice can be sent for wire prepayment).

    Shipping: Standard Next Day or 2nd Day for domestic orders and FedEx International Priority for international orders without handling surcharges. There is $10 surcharge for the custom filing fee for the total value of goods over $2500 billed by FedEx as custom clearance agent. For Australian orders, please note that AQIS is Not necessarily required along with order for Custom clearance to Australia from 2019.

    Product Return, no returns or exchange if it is not quality issue of our product or our customer service error. Please contact customer service before any returns.

Accounts Receivable, TissueArray.Com LLC

15885 Crabbs Branch Way, Derwood, MD 20855, United States

15885 Crabbs Branch Way, Derwood, MD 20855, USA

Toll-Free Number: +1-800-488-5467

Telephone Number: +1(301)-880-3355

Fax Number: +1(301)-576-3668

    Technical Support:[email protected]

    Customer Service: [email protected]

Business Hours: 10:00 AM to 5:00 PM Mon. - Fri. (EST, US Eastern Standard Time), except Federal Holidays, and last week of the year.