Terms and Conditions
TissueArray.Com products are intended for research use only and are not to be used for diagnostic or therapeutic purposes. TissueArray.Com products shall not be resold, modified for resale, or used to manufacture commercial products without the prior written consent from TissueArray.Com For further information, please contact TissueArray.Com at [email protected]
All prices listed are in US dollars. Prices and product specifications are subject to change without prior notice.
We prefer credit card payment, especially for customers outside the USA. For customers with established accounts, payment term for orders through purchase orders can be net 30 days (Net30) from the date of invoice.
For wholesale orders and applications, please contact us.
Orders can be cancelled at no charge if the notification is given before the shipment. Cancellations after the shipment may be subject to a 20% return and restocking fee.
Returns & Refunds:
To return mistaken, unsatisfactory or damaged products please email or call our customer service within 72 hours after receiving the shipment to obtain a return authorization. Items damaged during transportation should be brought to the attention of the carrier. We will assist you in filing a claim with the carrier. All other returns may be charged for a 20% restocking fee. All items must be returned in the original package within 30 days from the date of delivery. The above return policies are not suitable for customized, or bulk products. At our discretion, we may issue a product credit or refund for the product value and shipping charges. No product credit shall be available for use if a past due balance is outstanding on your account.
Warranty & Liability:
TissueArray.Com products are warranted to meet the appropriate specifications described. If you identify any non-conforming product, please notify us within two weeks (14 days) of receipt of the product. TissueArray.Com disclaims any and all express and implied or statutory warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement of any third party intellectual property rights except for the express warranties contained herein. TissueArray.Com’s liability to any user of TissueArray.Com products for damages of any kind, if it is at no fault of the user, will be limited to replacement of the product(s) only, and in no event shall the liability of TissueArray.Com exceed the actual amount paid for the product(s). TissueArray.Com shall not be liable for any indirect, special, incidental or consequential damages. TissueArray.Com disclaims any and all responsibility for any injury or damage which may be caused by the fault of the user or the buyer in accordance with the terms and conditions herein. If you do not agree with the terms and conditions herein, you shall promptly return any TissueArray.Com products, unused, in the original package. Failure to do so constitutes the violation of the terms and conditions herein.
FedEx Standard Next Day or 2nd Day for domestic orders and FedEx International Priority for international orders without handling surcharges. There is $10 surcharge for the custom filing fee for the total value of goods over $2500 billed by FedEx as custom clearance agent. For Australian orders, it's not necessary to provide AQIS along with order for Custom clearance to Australia since 2019.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the TissueArray.Com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
- Email address
- Phone number
- Credit/Debit Card Information (only the last 4 digits of CC number is stored)
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by visiting your account page. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please visit our Contact Us page.
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